Monday, May 20, 2013

SMG Atlantic City Employees Receive Customer Service Honors

The 16th annual Atlantic City Host Awards were held on Wednesday, May 8, 2013, in the Ballroom at Boardwalk Hall. Presented by the Atlantic City Convention & Visitors Authority division of the Casino Reinvestment Development Authority, 27 individuals in the tourism and hospitality industry were recognized for providing exemplary customer service to visitors of Atlantic City.
Employees from SMG/Boardwalk Hall and the Atlantic City Convention Center received the Host Award in three of the four categories the company was nominated for, including Jennie Thomas from the Boardwalk Hall Box Office for Best Concierge/Guest Services, Juan Guzman from the Atlantic City Convention Center for Best Heart/Back of the House, and Walter Dyitt for Best Security Personnel. Natalie Bruce from the Atlantic City Convention Center was also a finalist in the category of Best Public Area Personnel.
“We are very pleased that four of our employees were recognized as finalists for the 2013 Atlantic City Host Awards, and even prouder that three of these individuals won,” said Greg Tesone, General Manager/SMG of Historic Boardwalk Hall and the Atlantic City Convention Center. “It is clear that the success of our company is due to the abundant talented and dedicated team members that we have on board. One of SMG’s greatest assets has always been its people, and this important recognition illustrates our commitment to customer service. We are grateful to the Host Awards Advisory Committee for recognizing the hard work of Jennie, Juan, Walter and Natalie; they are in good company with the other nominees and winners.”